| Objective |
To provide people in industry with a methodology and the application skills to engage in effective problem solving as individuals and in teams. |
| Benefits |
- Improved productivity, teamwork, use of resources and morale
- Improved problem solving and analytical skills
- Reduction in recurring problems
- Improved job satisfaction
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| Who Should Attend? |
Engineers, Plant Managers, Operational Supervisors, Team Leaders, Operators and Tradespeople who will be actively involved in problem solving activities. |
| Course Outline |
Introduction to theoretical and practical aspects of Root Cause Analysis using the RCA Rt process including application of the RCA Rt process to a current workplace problem, distinguish between different types of problems in the workplace and provides problem solving methodologies and focuses on the RCA Rt three-stage process of ‘Focus, Find, Fix Forever’.
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Welcome and Introduction
Welcome and introductions
Course overview
Stage 1 Focus
Define the goal
Pick the target
Put a peg in the ground
Confirm containment
Workshop 1
Stage 2 Find Causes
A good practical look
Patterns and comparisons
Brainstorm for causes
Build a cause tree
Workshop 2
Stage 3 Fix Forever
Select a change
Prepare and execute
Did it work?
Make it stick
Workshop 3
Application and Teamwork
Review day one
Visual tools: data analysis principles
Workshop 4
Summary and wrap-up
Appendix
Asking and listening
Extra clues for causes
Check list
Root cause work sheet
Reminder questions
Root cause reminders
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